Privacy Policy

Last updated: June 18, 2026

This Privacy Policy explains how cerulean-seed collects, uses, and protects personal information provided through our website and services. We are committed to protecting your privacy and handling your data in accordance with UK data protection legislation.

Information We Collect

Information You Provide Directly

When you submit inquiries through our website forms, we collect:

• Full name
• Email address
• Property type information
• Service preferences
• Any additional details you choose to provide in message fields

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system information
• IP address
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to service inquiries and consultation requests
• Scheduling site assessments and installation appointments
• Providing technical support for installed systems
• Sending service updates and maintenance reminders to existing clients
• Improving our website functionality and user experience
• Complying with legal obligations and responding to lawful requests

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity when providing services you've requested
• Legitimate business interests in operating and improving our services
• Your explicit consent where required by law
• Legal obligations we must fulfill

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Inquiry form submissions are retained for 24 months from initial contact
• Client service records are maintained for the duration of the service relationship plus 7 years for legal compliance
• Website analytics data is retained for 26 months

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations, bound by confidentiality obligations
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our clients or others
• In connection with a business transfer, merger, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

• Right to access your personal data and receive a copy
• Right to correct inaccurate or incomplete information
• Right to request deletion of your personal data in certain circumstances
• Right to restrict or object to processing of your personal data
• Right to data portability
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with the Information Commissioner's Office

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Cookies

Our website uses cookies to enhance user experience and analyze site usage. You can control cookie preferences through your browser settings. For detailed information about our cookie practices, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

International Data Transfers

Your personal information is processed and stored within the United Kingdom. If we need to transfer data outside the UK, we will ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

cerulean-seed
47 Warwick Road
Coventry CV1 2DY
United Kingdom
Email: [email protected]